Large companies want not only to gain credibility in the market, but also to keep it. In the process of development they strive to show the user their best qualities: high level of service or excellent quality of goods, stability and reliability. Also, the company always cares about its image, so the first priority for it is the opinion of its customers. It is for this purpose that large companies conduct public opinion polls about their activities.
Such researches in the USA are carried out with the purpose to reveal the opinion of clients about the company, and also studying their preferences. Surveys conducted to identify the quality of goods or services have results and a clear gradation. Thus, a person can be absolutely satisfied (very good), partially satisfied (normal), dissatisfied (and better) or completely dissatisfied (very bad). These activities are designed to help companies to develop only in a positive dynamic and provide a good basis for analyzing their activities.
If you decide to participate in one of these studies, you should be very honest and objective. But at the same time you can share your opinion, suggestions for improving the service, or negative experience of interaction with the company. As a rule, at the end of the survey, the company gives you a coupon for a discount or gift certificate, which you can use when visiting again.
The U.S. Postal Service was established as a government agency in 1775 for the purpose of transferring mail and delivering parcels from one city to another in the shortest possible time. Today, USPS is one of the best in the U.S. among similar companies. Thanks to the experience gained over the centuries and the attraction of modern technologies, the company stands out in the market for its mobility and customer orientation, providing services for all tastes and purses (you can change the speed and time of delivery, order an address, etc.). The postal service has always been popular, it is immortalized in many works, so Charles Bukowski in 1971 wrote his autobiographical novel “The Post”, which won the love and recognition of millions of readers around the world. Even though work at the post office was not always highly paid and prestigious, there is always a very important and necessary work. Today, the company has millions of dollars in capital, with some 211,260 postal vehicles and 625,100 employees.
Survey rules and requirements
First of all, you must have a receipt that confirms that you have recently used mail services. Next you need to confirm your age (at least 18 years). The presence of a device with Internet access (phone, tablet or PC). You must also provide your e-mail address. You must be a U.S. resident and speak English or Spanish.
In order to participate in the USPS survey, you must be able to do so:
Firstly, you need to go to the official website at www.postalexperience.com/pos
In the special field enter your contact phone number or code from the receipt, as well as the date and time of your visit to USPS.
This page was created so that each client could write a review or offer, as well as give an answer to any question or complaint you are interested in, if there is any dissatisfaction with the work of the company.
Then you should proceed to the beginning of the survey according to the specified criteria:
- -Correctness of order placement;
- – quality of services provided;
- – speed of service;
- – Employee friendliness;
- – general atmosphere in the department;
- – price list of your purchase;
- – emotions after the visit.
After you fill in the customer feedback field, you will receive all your questions answered and a gift code to use it, and you will need to visit any USPS facility within 30 days to pick up your prize.
If you want to know more about USPS, you will need the following resources:
- Customer opinion surveys can be found here: www.postalexperience.com/sb
- Official website: www.usps.com
- You’ll see the feedback from the visitors here.
Email hot line for any questions: [email protected]
Technical and Support Services: emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs
Client phone: 1-800-ASK-USPS® (1-800-275-8)
Monday to Friday: 8:00 to 20:30.
Saturday: 8am to 6pm.
USPS Location map
We’re also on social media:
We would be glad if this information is useful for you and you can take part in the survey without any problems. Also, keep in mind that you will have a gift code for your next visit, which is valid for 60 days. Below you can leave any comment with a review or question. Thank you for your attention and have a nice day!